1. Introduction
Door Scale ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our advertisements. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect information to provide our services and improve our marketing. This includes:
Information You Give Us: Name, email address, phone number, and business details provided when you fill out a form, book a call, or sign a contract.
Automated Information: When you visit our site, we may collect your IP address, browser type, and device information via cookies and pixels.
Payment Information: Billing details collected through our secure payment processors (e.g., Stripe). We do not store full credit card numbers on our servers.
3. How We Use Your Information
We use your data for legitimate business purposes, including:
Service Delivery: To contact you, fulfill your orders, and manage your account.
Marketing & Retargeting: To send you emails about our services and to show you relevant advertisements on platforms like Facebook, Instagram, and LinkedIn.
Analytics: To understand how visitors use our site so we can improve our user experience.
4. SMS & Text Messaging Compliance
By providing your mobile phone number, you consent to receive text messages from Door Scale regarding your inquiries, appointments, or account updates.
Opt-Out: You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us.
Privacy: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Third-Party Sharing & Advertising
We do not sell your personal data. However, we share data with trusted third-party partners to run our business:
Service Providers: We use tools like GoHighLevel (CRM), Stripe (payments), and Slack (communication) to manage our operations.
Advertising Platforms (Meta & Google): We use tracking technologies, such as the Meta Pixel and Google Analytics, to track the effectiveness of our ads.
Custom Audiences: We may upload a hashed (encrypted) list of email addresses to platforms like Meta (Facebook) to create "Custom Audiences" for ad targeting. This allows us to show ads to people who have already expressed interest in our services or to exclude current clients from seeing ads.
6. Cookies and Tracking Technologies
Our website uses cookies (small text files) to recognize your device. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
7. Your Rights
Although we are not currently subject to the Utah Consumer Privacy Act (UCPA) due to our size, we value your control over your data. You may:
Opt-Out of Emails: Click the "Unsubscribe" link at the bottom of any marketing email.
Request Deletion: You may contact us to request the deletion of your personal information from our active databases.
8. Contact Us
If you have questions about this policy or your data, please contact us at:
Door Scale Provo, Utah Email: sam@door-scale.com
